TeacherTeacher Refund Policy
Last updated: November 1, 2026. This policy is part of our Terms of Use (Part B).
7-day hassle-free refund
You may ask for a full refund within 7 days of buying a TeacherTeacher Cam plan, or within 7 days of a yearly renewal, for any reason. Just ask: we only ask you to choose a reason with one click, so we can do better. We want every teacher to feel they got a fantastic deal.
TeacherTeacher Cam plans are sold by our payment company, Dodo Payments, as the merchant of record: Dodo Payments processes your payment, issues your receipt, collects any sales tax or VAT and pays refunds. The 7-day period is Dodo Payments' refund policy. You can use the free edition for as long as you like before you decide to buy.
Our payment company's rules
The 7-day period, how refunds are paid and how disputed charges are handled are set by our payment company, Dodo Payments, which sells our plans as the merchant of record. We follow its rules to comply with its requirements (Terms B8a). Your legal rights are not limited by this policy.
How to ask
- Use the link in your receipt email, or
- email info@teacherteacher.xyz with the email address you used to buy and, if you have it, your order number.
Refunds are paid by Dodo Payments to the original payment method, usually within 5 to 10 business days of approval, depending on your bank (Terms B8). When a refund is made, the paid plan ends and the computer returns to the free edition.
After 7 days
After 7 days, fees are not refundable, except where the law of your place requires a refund, where we end a paid plan for a reason other than your breach of the Terms (we refund the unused part), or where we decide to give one.
Mistakes and unauthorized use (any time)
Please email info@teacherteacher.xyz as soon as you can, with what you can show (for example the receipt, the date and a short description), if:
- a charge was a mistake: we cancel the subscription, refund what is due and keep your account; or
- your payment method was used without your permission: we refund, cancel, and close the account that was bought with it.
Canceling
You can cancel renewal at any time from the link in every email about your plan, or by emailing info@teacherteacher.xyz. No phone call, chat or reason is needed. Canceling stops all future charges; your plan keeps working until the end of the period you paid for. To avoid the next yearly charge, cancel before the renewal date shown in your emails.
Failed payments
If a renewal payment fails we may retry it and tell you, and we may move you to the free edition if it is not resolved within 14 days. Nothing you made or saved is deleted.
Before you dispute a charge
Please write to us first, so we can fix the problem or refund you quickly.
Your legal rights
Buyers in the European Union, the United Kingdom and other places may have legal rights to withdraw from a purchase or to a refund. This policy does not limit them.
Other purchases
We no longer sell one-off digital products. Sentence-bank packages bought earlier on our website (paid through PayPal) keep the 14-day promise that applied when they were bought (earlier purchases only): email info@teacherteacher.xyz with your PayPal receipt.
Delivery: digital only
We sell software and digital services only. Nothing is shipped. TeacherTeacher Cam is downloaded from this website, and your plan confirmation and receipt come by email.
Contact
TeacherTeacher LLC, 1209 Mountain Road Pl NE, Ste R #13550, Albuquerque, NM 87110, USA. info@teacherteacher.xyz